Datenschutzerklärung
Data, Cookies and Privacy
Here we have a full explanation of how errornogo handles your privacy and data, including a full list of other organisations we may share your data with. If you would like to know more or have any questions, please email 404@errornogo.com
How errornogo uses cookies
Cookies are small text files stored on your computer by your web browser to allow websites to remember you from one page to the next. Cookies are important and our website would not work properly without them.
Changing your cookie settings
You have control over how, when and if your web browser stores cookies. You can change these settings on your web browser.
errornogo’s Privacy Policy
This store is owned and managed by errornogo. You can find our full contact details on our contact page.
This policy covers how errornogo treats personal information collected on this and other websites, including information related to your past use of our website such as previous order details.
Personal information is personally identifiable information about you such as your name, address, email address, phone number, and other information that is not normally publicly available.
Personal information we collect
When you visit errornogo, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to errornogo and information about how you interact with the website We refer to this automatically-collected information as device information.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.
Additionally when you make a purchase or attempt to make a purchase through the website, we collect order information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
When we talk about personal information in this Privacy Policy, we are talking both about device information and order information.
How do we use your personal information?
We use the order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website.
Sharing your personal information
errornogo does not rent, sell or share personal information about you with other people or companies except to provide products or service you’ve requested from our website, when we have your permission or under the following circumstances:
- We respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims
- We believe it necessary to share information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of errornogo’s terms of use, or as otherwise required by law.
Below is a full list of how, and why, we may share data to deliver our services.
Shopify: We use Shopify to power our store. Shopify are an eCommerce platform who operate our online store and point of sale. They are fully safeguarded and have several data protection tools in place. Shopify will not share or pass on data. To read more about how Shopify uses your personal information click here.
Paypal: If you pay via PayPal on our website, we will store the email address and reference code for that Paypal transaction. Our PayPal account will also store your delivery address and pass it back to our Shopify account. To read more about how Paypal uses your personal information click here.
Klaviyo: Our email newsletter and email marketing are supported by Klaviyo. When you agree to marketing from errornogo, we will upload and store your name and email address to Klaviyo. If you choose to unsubscribe from our newsletter, we will remove you from their database. To read more about how Klaviyo uses your personal information click here.
Google Analytics: We use Google Analytics to help us understand how customers use our website. You can read more about how Google uses your personal information click here. You can opt-out of Google Analytics here.
Facebook: We use Facebook’s Pixel to retarget marketing and adverts and track the effectiveness of our Facebook ads for statistical and market research purpose. To read more about how Facebook uses your personal information click here.
Outlook: Our internal and external email is handled securely by Microsoft’s Outlook. Customer emails are stored for future reference. To read more about how Outlook uses your personal information click here.
Royal Mail: We use Royal Mail’s Click & Drop to dispatch orders. We share your contact information and shipping address. To read more about how Royal Mail uses your personal information click here.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: click here.
- Google: click here.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your rights and ability to edit or delete your personal information and preferences
You have several rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us at 404@errornogo.com to exercise any of these rights.
- You have the right to request access to your personal data. You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.
- You have the right to ask us to rectify your personal data. If it is not accurate or incorrect, you have the right to request we rectify it.
- You have the right to ask us to erase your personal data. You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data.
- You have the right to ask us to restrict or block the processing of your personal data. This right applies where you believe your personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose, we collected it for, but you may require it to establish, exercise or defend legal claims.
- You have the right to port your personal data. You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request we do this for you.
- You have the right to object to our processing of your personal data.
- You have the right not to be subject to automated decisions.
- You have the right to withdraw your consent. For example, marketing information.
Data retention & confidentiality and security
When you place an order through the website, we will maintain your order Information for our records unless and until you ask us to delete this information.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products and services to you and to do their jobs.
We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the General Data Protection Regulations (GDPR).
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
Please don’t hesitate to contact us at 404@errornogo.com if you have questions.
errornogo
Privacy Compliance Officer
17 Clarendon Road, Whalley Range, Manchester, M16 8LB, UK