FAQ
Do you ship worldwide?
Yes!
Do I have to pay customs?
We ship duties paid within the EU so you don't have to worry about any hidden costs when you order from us. Delivery to outside the EU may incur extra duties and taxes costs.
How much is shipping?
Shipping costs depend on the weight of your order. Use our shipping calculator in your cart to find out.
How long will shipping take?
We offer 48 hour shipping in the UK from dispatch. For international orders, drop us a message for a reliable shipping estimate as they can change depending on the time of year. Orders will be dispatched within 1-3 working days, unless your order contains made to order items. Lead times on made to order items can be found on the product pages.
My discount code isn't working?
Discount codes aren't available for our outlet, collaboration, limited edition, bundle lines or sale items.
What are your products made from?
We produce our own cut + sew 100% cotton t-shirts, crewnecks + hoodies with the exception of our made to order range and hellonogo hoodie.
What's your made to order range?
We offer limited designs in small runs. When you shop from our made to order range, we make your order just for you from our studio in Manchester. Lead times can vary - check the product page to find out more.
Can I buy your blanks?
Not at the moment.
Do you do custom orders?
No, but we have availability to do small runs for your own brand or project. Email us at 404@errornogo.com for a quote.
What's the weird ring around my embroidery?
That is hoop burn. Don't worry, the item is fine - simply steam, iron or wash it and the ring will disappear. Don't iron the embroidery though!
Are you sustainable?
We source the highest gsm 100% cotton materials and finish our products with high-quality embroidery. Our aim is to make quality clothes that last. Check out our sustainability page to read more.
What are your sizings?
Sizing charts are available for each product. See product listings for details. If you need any advice at all you can contact us at 404@errornogo.com
My order hasn't shipped yet?
Double check that any items in your order aren't from our made to order range. You can check this my visiting the product page and looking in the description. Our made to order lines have lead times where we are busy making the product you've ordered. If your item isn't made to order and your order hasn't shipped within 3 days of you ordering drop us an email at 404@errornogo.com
Don't see your question answered? Email us at 404@errornogo.com we'll be happy to help.